Returns and Refunds

We want you to be completely satisfied with your purchase. If you’re not happy, here’s how to return or exchange your items.

1. Eligibility for Returns

• Items must be returned within 30 days of collection or delivery.
• Products must be unused, in their original packaging, and in resalable condition.
• Used items cannot be returned.

2. Non-Returnable Items

• Custom orders, cut-to-size products, and clearance items are final sale and cannot be returned.

3. Return Process

• Contact our customer service team at sales@melbournefloorsmart.com.au or 03-94643385 to initiate a return.
• Pack the item securely in its original packaging.
• Include the original invoice or proof of purchase.
• Return the item to our store at 168A Settlement Rd, Thomastown VIC 3074

4. Refunds

• Once we receive and inspect your return, we will process your refund within 30 business days.
• Refunds will be issued to the original payment method.

5. Exchanges

• If you need a different size or product, please contact us to arrange an exchange if the products have not bee opened or used. .

6. Damaged or Defective Items

• If your item is damaged or defective, contact us immediately. We will arrange a replacement or refund depending on the situation.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs.

For any questions, please contact us at sales@melbournefloorsmart.com.au or 03-94643385.